Return & Refund Policy - Thread of Love

At **Thread of Love**, we strive to provide you with the highest quality products and a seamless shopping experience. We understand that sometimes a product may not meet your expectations. That's why we have a clear and customer-friendly return and refund policy in place, designed in compliance with Indian laws and consumer protection guidelines.

1. **Eligibility for Returns**
We accept returns under the following conditions:
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- The return request must be initiated within **7 days** of receiving the product.
- Items like innerwear, socks, or customized products cannot be returned due to hygiene reasons.
  
 2. **How to Initiate a Return**
To initiate a return, follow these steps:
- Contact us at **support@threadoflove.com** with your order number and reason for the return.
- Our customer support team will guide you through the process.
- Pack the product securely and send it to the return address provided by our team.

3. **Return Shipping**
- If the product received was damaged or defective, the return shipping cost will be covered by us.
- For other returns (e.g., size change, personal preference), the customer is responsible for the return shipping cost.

 4. **Refund Process**
Once we receive the returned product, it will undergo a quality check. The refund process is as follows:
- If the product passes the quality check, the refund will be processed to your original payment method or issued as store credit, as per your preference.
- Refunds typically take **7-10 business days** to reflect in your account after the quality check is completed.

 5. **Non-Refundable Items**
Certain items are non-refundable, including:
- Gift cards or vouchers
- Discounted items or items purchased during a sale
- Products damaged due to misuse or improper care

 6. **Exchange Policy**
If you'd like to exchange an item for a different size or color, please initiate a return first and place a new order for the desired product. Refunds will be processed for the original item once it is returned and passes the quality check.

7. **Cancellation Policy**
You can cancel your order within **24 hours** of placing it, provided it hasn’t been shipped. For cancellations, please reach out to **support@threadoflove.com** with your order details.

8. **Contact Us**
For any further questions or concerns regarding returns and refunds, feel free to reach out to us at:
- **Email**: support@threadoflove.com
- **Phone**: +91-9977599140
- **Hours**: Monday - Friday, 10 AM - 6 PM (IST)

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**Thread of Love** is committed to offering fair and transparent policies, adhering to the **Consumer Protection Act, 2019**, and other relevant Indian regulations to ensure your rights as a customer are protected.

Thank you for shopping with us!

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**Note:** This policy is subject to change, and any updates will be reflected on this page. Please review the policy before making any purchase.